Returns/exchanges
We are happy to offer an exchange, refund or credit note, for goods returned within 7 days of purchase. All goods must be returned in original packaging, unused with all tags attached. Returns freight cost are customers expense. If you have product you
wish to return please contact us on info@estella-rose.com or through the website. We will endeavour to action all refunds/credits within 7 working days of receipt.
If a product is faulty we will happily replace or refund. Please contact info@estella-rose.com toadvise of any faulty item.
Our shipping address is as follows:
Estella Rose designs
3a Kaurilands Road
Titirangi
Auckland
0604
Please note we do not exchange or refund products purchased on special or that are end of line, so we ask that you choose carefully.
Privacy Policy
We collect and hold personal information from you when you fill out the forms and purchase from our website. We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, and to contact you in the event that there is a problem with filling your order.
Delivery
Orders will be packed and sent on or the following working day from when payment has been received. All orders within NZ will be
track couriered.
Expected delivery times once payment has cleared:
North Island 1-2 working days
South Island 2-3 working days
Rural delivery will take a day longer than this.
Worldwide orders will be sent via air post. Allow 3-10 working days for delivery.
We offer $7.00 flat rate shipping within New Zealand and Australia
Worldwide shipping outside of Australia will incur an extra shipping charge. Please email info@estella-rose.com to get a quote for this.
We use the secure payment option Paypal for transactions. Please visit www.paypal.com if you would like more information on Paypal.
If you prefer to pay by bank deposit please contact us at info@estella-rose.com for details of how to make payment this way.
We are happy to offer an exchange, refund or credit note, for goods returned within 7 days of purchase. All goods must be returned in original packaging, unused with all tags attached. Returns freight cost are customers expense. If you have product you
wish to return please contact us on info@estella-rose.com or through the website. We will endeavour to action all refunds/credits within 7 working days of receipt.
If a product is faulty we will happily replace or refund. Please contact info@estella-rose.com toadvise of any faulty item.
Our shipping address is as follows:
Estella Rose designs
3a Kaurilands Road
Titirangi
Auckland
0604
Please note we do not exchange or refund products purchased on special or that are end of line, so we ask that you choose carefully.
Privacy Policy
We collect and hold personal information from you when you fill out the forms and purchase from our website. We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, and to contact you in the event that there is a problem with filling your order.
Delivery
Orders will be packed and sent on or the following working day from when payment has been received. All orders within NZ will be
track couriered.
Expected delivery times once payment has cleared:
North Island 1-2 working days
South Island 2-3 working days
Rural delivery will take a day longer than this.
Worldwide orders will be sent via air post. Allow 3-10 working days for delivery.
We offer $7.00 flat rate shipping within New Zealand and Australia
Worldwide shipping outside of Australia will incur an extra shipping charge. Please email info@estella-rose.com to get a quote for this.
We use the secure payment option Paypal for transactions. Please visit www.paypal.com if you would like more information on Paypal.
If you prefer to pay by bank deposit please contact us at info@estella-rose.com for details of how to make payment this way.
